With an ever-expanding set of AI Orchestrator features and a fast-to-deploy offer for mid-sized contact centres, Odigo has announced the strategic refresh of its UK Partner Programme improving access to high-performing CX solutions in a fast-changing market.
A solution to an emerging problem
In the UK, accelerating AI adoption, economic pressure on employers and shifting workplace dynamics are pushing contact centres toward a future of leaner, highly skilled teams. Enterprise organisations must now make more deliberate choices to ensure maximum service quality, minimal complexity, and the high-quality data needed for AI.
At the same time, as innovation cycles accelerate, mid-sized contact centres risk being caught between overly basic solutions and costly, customisable platforms with longer deployment times.
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The solution? A strong AI-led development roadmap, new offers specifically for mid-sized businesses and a reinvigorated indirect sales approach to better showcase Odigo’s full potential—powered by the expertise of trusted local and industry-specific integrators, resellers, and consultancies.
Building on proven partner success
This UK relaunch builds on the success of Odigo’s indirect model in continental Europe, where long-standing collaborations with trusted partners such as IBM, Capgemini, Telefónica, NTT Data, and Minsait have already led to numerous deployments for leading organisations.
This mature ecosystem and growing client base demonstrate how partner-led delivery can scale Odigo’s impact while maintaining quality and flexibility.
“We’ve built strong relationships with our clients over the years, based on reliability, service quality, and technical excellence,” said Stéphane Battiston, VP of Strategic Alliances at Odigo. “Now we’re scaling that success—by empowering partners who know their markets, their verticals, and their clients best.”
SOURCE: Odigo