OSG is proud to announce the official release of JourneyConnect Orion, its groundbreaking AI-powered communication framework, at the Elevate event this June. Within this first release, OSG sets a new standard for regulated and transactional customer engagement with the introduction of an intelligent AI assistant embedded within interactive documents.
Designed to overhaul how organizations manage complex communications, OSG JourneyConnect Orion unifies every aspect of the customer journey into a single intelligent ecosystem. At the heart of the framework is “Orion’s Belt,” a centralized view of all communication data that enables real-time insight, hyper-personalized interactions, and intelligent automation.
“JourneyConnect Orion was built to help businesses not just communicate, but connect—intelligently, efficiently, and empathetically,” said Gary Gregg, Chief Product Officer at OSG. “With our in-document bot guiding the document experience, organizations can meet consumers exactly where they are, offering clarity, confidence, and real value at every touchpoint.”
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“The introduction of our intelligent bot isn’t just a technological leap—it’s a strategic one,” said Dean Cherry, CEO of OSG. “We’re empowering our clients to deliver smarter journeys and stronger relationships by embedding intelligence directly into the document.”
SOURCE: PRNewswire