parcelLab announced it has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to better serve customers and control the end-to-end customer journey. parcelLab users can leverage Order Tracking for Customer Service to empower customer service agents to resolve order delivery questions faster, freeing them to focus on revenue-generating activities while enhancing the customer experience and reducing overhead costs.
Order Tracking for Salesforce provides customer service agents with a unified view of all relevant orders and return information – including product details, shipping status, prior communications, and the customer’s full order history. Multiple package shipments are presented in a simplified view with the most critical deliveries or disruptions highlighted. Order details and status updates are automatically displayed in the app. A multi-faceted search further reduces call handle times by allowing agents to find details by order or tracking number, customer email, or name. Additionally, color-coded status updates help agents quickly scan for the most relevant information related to the inquiry.
SOURCE: BusinessWire