Rasa , a leading conversational AI platform, announced a first look at the next generation of enterprise voice automation: a new architecture that combines structured logic with multimodal input, bridging the gap between real-time understanding and execution. The launch coincides with Rasa’s presence at Customer Contact Week (CCW) in Las Vegas , June 11-12, 2025, at Caesars Forum, where the Rasa team will meet with enterprise leaders to discuss the future of voice AI.
By skipping the speech-to-text layer, Rasa eliminates the delays, interruptions, and distortions that have long hindered the voice experience. Users can’t afford to repeat themselves or wait for transcripts to follow. With Rasa Voice , problems are understood as they are spoken, allowing the system to resolve them before the speaker finishes explaining them. It’s a new form of voice automation that inspires trust in every interaction.
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“We believe that voice is becoming one of the most strategic channels for customer experience, and companies need reliable solutions,” says Melissa Gordon , Managing Director of Rasa. “What we’re introducing today is structured voice automation, built for scalability and capable of serving businesses with the speed, security, and nuance expected by the people using it.”
SOURCE: PRNewswire