ResultsCX, a leading provider of Customer Experience Management (CXM) services to top global companies, including multiple Fortune 100 and FTSE 250 firms, has acquired Aucera. Formerly known as DialAmerica, Aucera is one of the largest privately owned CXM companies in the U.S. This acquisition significantly enhances ResultsCX’s footprint in the United States and fortifies its expertise in key industries, including Healthcare, BFSI, and Utilities.
Expanding Market Reach and Strengthening Expertise
“ResultsCX’s acquisition of Aucera marks the next step in a strategic global expansion that is foundational to our long-term business objectives. With this acquisition, we will now touch one in every three American lives in the Healthcare sector. This impact is even more profound when you factor in all our core verticals,” said Rajesh Subramaniam, CEO of ResultsCX. “Having made several successful acquisitions over the past few years, we have proven that we understand the process and how to seamlessly integrate new teams while providing the support and encouragement to ensure that those who join us thrive and advance in their careers. We look forward to welcoming over 1,200 of Aucera’s skilled employees to the global ResultsCX team.”
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Strategic Growth Through Acquisitions
Aucera joins a series of strategic acquisitions that have fueled ResultsCX’s expansion, including UK-based Huntswood in 2024, Ireland-based Zevas Communications in 2023, and Bulgaria-based 60K in 2022. Over the past three years, ResultsCX has invested over $200 million in organic and inorganic growth, expanding its global presence to nine countries, employing more than 24,000 people, and serving 130+ clients worldwide. These investments have enabled ResultsCX to broaden its capabilities, enter new markets, and advance its technology-driven transformation strategy to enhance client outcomes.
“Each new partnership brings with it valuable learnings and growth opportunities for all involved,” said Akshat Babbar, Managing Director at ChrysCapital and a member of the Board of ResultsCX. “The acquisition of Aucera strengthens the core Healthcare vertical at ResultsCX while expanding their presence in other sectors.”
With this acquisition, ResultsCX continues to build on its reputation as a trusted partner for businesses seeking innovative, technology-driven CXM solutions that drive measurable impact across industries.