Keypoint Intelligence is pleased to announce that Riley McNulty, Vice President of Customer Experience & Consulting at Keypoint Intelligence, will speak at the Document Strategy Forum 2024 from May 20-22 in Boston. He will be presenting “Shaping Tomorrow’s Journeys: The Evolution of Customer Experience in an AI-Inspired World” on May 20, from 10:00 AM to 10:50 AM. This session will provide a comprehensive outlook on the intersection of customer communications software, customer experience, and the document and printing industries.
Attendees will be equipped with actionable insights into several key objectives crucial for businesses that leverage AI to enhance customer experience. These include:
- Top considerations for customer experience investments
- The role transactional communications play in the customer journey
- AI role in CCM today
Riley has been working in the document output industry for over 25 years. This deep-rooted experience in market research, strategic planning, and consulting, equips him with a unique perspective on the evolving market dynamics in the customer communications industry. Riley’s approach, which combines quantitative analysis and qualitative insights, provides invaluable insights for those looking to innovate and improve their customer communication strategies. And, as an early adopter of AI, he will share how AI impacts the industry and how companies can use AI to drive better customer connections.
SOURCE: PRWeb