RingCentral, a global leader in AI-powered trusted business communications, introduced RingCentral AI Receptionist (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like traditional full-time receptionists do. Unlike contact center intelligent virtual agents (IVAs), which are complex and costly to deploy, RingCentral AIR™ is embedded into the RingCentral phone system and enables any business to easily deploy this AI call automation solution to transform their business.
The launch of RingCentral AI Receptionist marks our foray into agentic AI and the creation of a new category in AI-powered business call handling. RingCentral AIR is designed to work right out of the box, enabling any business, from local service providers to fast-growing enterprises, to automate customer interactions,” said Kira Makagon, President & Chief Operating Officer of RingCentral. “Voice remains a preferred way in which customers communicate, and AI-powered call automation—integrated directly into the phone system—will redefine how companies of all sizes connect with their customers.”
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AI Call Automation: Designed for simplicity, scalable for growth
Key capabilities include:
- Resolves routine customer inquiries: Uses generative AI with context from websites and documents to answer routine customer questions about the company’s services, business hours, and location.
- Scalable for multiple locations or departments: Can be deployed for a single storefront or multiple business locations.
- Intelligent call routing: Connects callers to the right person or department based on natural conversation.
- SMS confirmations: Delivers important details like locations and email addresses on request via SMS.
- Call transcripts and analytics: Provides transcripts for every call to give insights into what customers are calling about. Helps businesses understand peak hours via analytics around call volumes and trends.
- Customizable voice and language options: Supports English today; Spanish to launch end of Q1, with additional languages to follow.
- Future-ready with appointment scheduling: AI-powered appointment scheduling coming soon.
“Handling call transfers across 67 locations used to slow us down. IVRs weren’t flexible. Hiring a full-time receptionist was costly,” said Chris Easterwood, VP of ITS Platform Engineering & Infrastructure at Southwire. “RingCentral AI Receptionist changed that.”
SOURCE: Businesswire