Satisfi Labs, the leading conversational experience platform designed to revolutionize customer engagement across destinations and experiences, announced securing new growth financing. The investment, provided by Level Structured Capital, an affiliate of Level Equity, a private investment firm with over $3 billion in assets under management, will fuel the company’s expansion into new global markets and accelerate its product development.
This latest round of funding will support the ongoing enhancement of Satisfi Labs’ innovative platform and drive the company’s global growth strategy. Satisfi Labs has been making significant strides as a leader in conversational experience solutions, connecting over 715 clients across sports, entertainment, and tourism to AI-driven agents, along with integrated inbound and outbound messaging. With this investment, the company plans to expand its partner ecosystem and the Engine App marketplace, offering an expanded range of integrations and skills for clients while enhancing product features to ensure seamless connectivity within the conversational ecosystem.
“Satisfi Labs has prioritized innovation and profitability to foster long-term growth, gaining trust as the top choice for conversational experience platforms,” said Donny White, CEO of Satisfi Labs. “The investment from Level Structured Capital amplifies our momentum and empowers us to deliver cutting-edge solutions that elevate customer experiences in emerging and established markets. We’re excited about the partnership and the opportunity to leverage their expertise as we scale.”
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“The Satisfi Labs team has achieved remarkable growth over the past eight years, consistently pushing boundaries by putting client outcomes at the forefront of the sports, entertainment, and tourism industries,” said Barry Osherow, Partner at Level Structured Capital. “Their innovative approach, which evolves alongside cultural trends, has earned them a reputation as a disruptive force in the industry. We’re thrilled to support their continued expansion.”
In 2024, Satisfi Labs expanded its capabilities through the acquisition of Factoreal, an omnichannel marketing automation platform, which helped further extend its partner ecosystem now branded as Marketing Engine. Additionally, the company joined forces with Broadw.ai, a leading provider of AI-powered concierge services for live entertainment and attractions, including Broadway, reinforcing its footprint in the live events sector.