SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, announced the availability of SuccessKPI in the new AI Agents and Tools category of AWS Marketplace.
Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agent solutions, including SuccessKPI’s next-generation CX optimization solutions using their AWS accounts, accelerating agent and agentic workflow development.
SuccessKPI helps organizations unify workforce engagement operations, break down silos across complex systems, and move beyond passive analytics by applying context across all WEM motions and triggering automated, guided actions, enabling customers to elevate CX, empower employees, and accelerate measurable outcomes.
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“By offering SuccessKPI in AWS Marketplace, we are providing customers with a streamlined way to access our Gen-AI powered Workforce Engagement Management solutions, helping them buy and deploy agent solutions faster and more efficiently,” said Dave Rennyson, CEO and Co-Founder of SuccessKPI. “Our customers in industries such as healthcare, financial services, and retail are already using these capabilities to break down silos, empower agents, supervisors, and executives, and deliver measurable CX outcomes – demonstrating the real-world value of Gen-AI powered WEM.”
SuccessKPI delivers essential capabilities including topic mining, deep prompts, automated call summaries, real-time agent assistance, and auto-QM scoring. Together these capabilities help organizations uncover CX drivers, accelerate coaching, streamline workflows, and deliver consistent, automated performance assessments with 100% interaction coverage.
SOURCE: PRNewswire