Synthflow AI, the voice AI platform for automated phone calls, announced a $20M Series A investment round to drive the next wave of enterprise adoption for AI voice agents. The round is led by Accel, with participation from existing investors Atlantic Labs and Singular. This follows the company’s seed round last year, bringing the total funding to $30M. The new capital will support global expansion, including the opening of a new office in the US, and accelerate development of its best-in-class voice AI agent platform.
After decades of slow progress, voice AI technology is at a turning point. Recent breakthroughs have made it viable for enterprises to deploy AI voice agents at scale across a wide range of use cases. From customer service to appointment scheduling and lead qualification, these agents can transform global operations, delivering exceptional support at a fraction of the cost.
For contact centers and business process outsourcing (BPO) companies that dominate the $159B US customer service market, this shift presents a major growth opportunity, driven by always-on voice agents that deliver natural conversations. Until now, deploying this technology while standing out in an increasingly crowded space has been a challenge, demanding deep AI expertise, specialized teams, inflated budgets, and drawn-out onboarding.
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Founded in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.
Designed for non-technical users, Synthflow AI’s white-label voice agents require zero code, are highly customizable, and can handle everything from simple inquiries to complex workflows including customer support, appointment scheduling, inbound lead qualification, AI-to-human call transfers, and collecting and sharing real-time information at scale. With over 200 integrations across calendars, CRMs and telephony systems, Synthflow AI can be implemented rapidly and cost effectively, a contrast to the typical six-month onboarding required by legacy vendors.
Synthflow AI’s pioneering AI Voice Operating System (OS) is built to be indistinguishable from a human voice, offering the best-in-class quality, low latency, and high reliability. It can handle complex, high-value use cases with no human intervention. Since its seed round in 2024, Synthflow AI has expanded its R&D team to further boost product performance and has rapidly scaled to integrate with BPO providers and contact centers worldwide.
SOURCE: Businesswire