Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation.
The initiative combines Cognizant’s deep consulting, technology modernization, and industry expertise with the Talkdesk vertical industry clouds and unique AI-powered contact center as a service (CCaaS) offering to expand enterprise customer adoption of AI-led CX solutions.
The relationship offers both companies’ customer bases access to enhanced CX solutions, improved services, and innovative AI offerings. This joint approach will accelerate Talkdesk recognition and growth with large enterprise organizations and support Cognizant’s goal of increasing its CX footprint globally.
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Talkdesk is at the forefront of the CX industry through groundbreaking generative artificial intelligence (GenAI) innovations in the contact center and a robust suite of integrated CX applications and products tailored to specific use cases in industries such as healthcare, financial services, and retail. In recent weeks, the company introduced several industry-first GenAI innovations in CX, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.
SOURCE: BusinessWire