Teradata announced the launch of Autonomous Customer Intelligence, a software and services offering designed to transform raw data and customer signals into context-aware, real-time actions at scale.
This significant enhancement to Teradata’s customer experience (CX) offerings will embed agents throughout the entire process – from constructing data products to detecting signals, interpreting context, and activating autonomous responses across hybrid infrastructure. Critically, these agents will be powered by four decades of Teradata IP and contextual knowledge from solving mission-critical, industry-specific data challenges. By using agents to eliminate friction in applying this proven expertise, Teradata supports customers’ efforts to achieve faster AI ROI while delivering enterprise-grade Autonomous Customer Intelligence.
To help customers achieve this vision at enterprise-scale, Teradata is also introducing new AI Services leveraging its extensive history in delivering enterprise deployments and applying it to realize value from agentic projects. Gaps in an organization’s existing strategies and implementations can be identified through a Customer Intelligence Maturity workshop, which then outlines the Teradata AI Services that can assist in solving challenges.
A new survey by NewtonX, conducted for Teradata, found that most organizations plan to boost customer experience investments, with 61% increasing spending on both general CX initiatives and AI-specific programs this year. See Teradata’s press release for additional research data.
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However, many organizations find that generic agents don’t deliver meaningful impact for enterprises with refined proprietary processes. The most effective agents are extensions of the enterprise data platform and the broader knowledge ecosystem. Attempting to start with the agentic element fails because an accurate, integrated data foundation is both the hardest and most critical component when autonomous bots make customer-level decisions. This integrated approach, and the AI Services to make it happen, set Teradata’s Autonomous Customer Intelligence apart — translating decades of industry IP and contextual knowledge into AI models that enable agents to act in real time on raw data at enterprise scale.
“In the NewtonX survey, 77% of organizations were considering or evaluating the use of agentic AI to improve and automate CX functions,” said Sumeet Arora, Chief Product Officer at Teradata. “That interest-level reflects a vision: Signals derived from customer data can be activated across marketing, service, risk, and product functions – transforming customer understanding into strategic business architecture that drives outcomes. Success, however, hinges on industry-specific nuance, where Teradata’s unparalleled experience and AI Services can turn the most complex data challenges into competitive opportunities.”
SOURCE: Businesswire