Tethr, a leading provider of conversation intelligence software, announced it has been included in the Hot Vendors in Conversational AI 2023 report by Aragon Research, Inc. Aragon presented the award on December 5, 2023, at Transform 2023, the independent research company’s annual awards ceremony.
Tethr’s platform analyzes customer interactions across channels and delivers agent and customer insights to grow revenue, decrease customer churn, and reduce operational costs. With prescriptive dashboards and over 1400 out-of-the-box insights categories, Tethr enables contact center leaders to see how their agents are performing, what factors are impacting customer sentiment, and how they can improve their service delivery. Tethr’s predictive AI models, including CSATai and the Tethr Effort Index, help businesses understand how customers feel about their service and sales interactions and what actions they are likely to take. The goal of these solutions is to empower businesses to make informed decisions to improve the overall customer experience.
“We’re honored to be a 2023 Hot Vendor in the Conversational AI category,” says Robert Beasley, CEO of Tethr. “We believe it’s a testament to the depth of insights and speed to value our customers see with Tethr. Unstructured conversation data contains a wealth of insights into the customer experience, and Tethr makes those insights actionable.”
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Aragon Research honored all of its awards recipients during Transform 2023. Now in its 13th year, this annual awards ceremony recognizes Hot Vendors, Innovators, and Women in Tech award winners.
SOURCE: PRNewsWire