TTEC Holdings, a global leader in customer experience (CX) technology and services, announced the expansion of its strategic partnership with Zendesk, a recognized innovator in agentic AI-powered customer service. Building on years of successful collaboration and with hundreds of enterprise clients already leveraging Zendesk solutions, this enhanced alliance will enable broader deployment of the Zendesk platform to drive CRM scalability and workflow optimization.
“This expanded partnership enables TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients. Additionally, it opens up exciting opportunities to broaden our reach together with joint go-to-market strategies and solution development,” said Chris Brown, Chief of Staff, Office of Chairman and CEO, TTEC. “As the CX landscape becomes increasingly AI-driven, we have the deep technical expertise and the operational knowledge to create value for clients of all sizes and across multiple industries. We’re excited about this expanded partnership and look forward to bringing end-to-end digital transformation capabilities to the market together.”
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Strengthening CX Through AI, Omnichannel Solutions, and Industry-Focused Innovation
Through this expanded collaboration, TTEC will provide end-to-end support across the Zendesk ecosystem, helping organizations modernize customer experiences, accelerate digital transformation, and achieve measurable outcomes. As part of the agreement, TTEC will:
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Act as a full-stack delivery and implementation partner across the entire Zendesk portfolio, ensuring rapid deployment and maximum return on investment.
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Integrate Amazon Connect with Zendesk to unify voice interactions and customer data, enabling truly seamless omnichannel engagement.
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Combine Zendesk’s AI and workflow automation with TTEC’s deep CX transformation expertise to enhance customer service through intelligent automation, agent assistance, and operational efficiency.
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Develop vertical-specific solutions for sectors including healthcare, financial services, banking, and the public sector-powered by proprietary software built natively on the Zendesk platform.
“Our partnership brings together the best of all worlds – Zendesk’s advanced voice, AI, and customer experience technology,” said Carrie Francey, SVP of Partner Sales at Zendesk. “Together, we’re enabling organizations to deliver smarter, faster, and more connected customer experiences at scale. It’s a collaboration that not only drives innovation but also simplifies digital transformation for our customers.”