Uniphore, the global leader in enterprise AI, announced the acquisition of two industry-leading data centers, ActionIQ and Infoworks, significantly expanding its AI-powered offerings. These strategic acquisitions extend Uniphore’s end-to-end enterprise AI platform and will deliver the first AI cloud with the Zero Data AI Cloud.
Zero Data AI Cloud enables enterprises to overcome the biggest barriers to AI adoption: data access, accuracy, flexibility, and data sovereignty. It eliminates data bottlenecks and delivers powerful AI capabilities while preserving customers’ existing data landscapes and avoiding complex integration challenges. Uniphore’s Zero Data AI Cloud is built on an infrastructure-agnostic architecture that creates a seamless data fabric across any data platform, enterprise application, or cloud environment.
By bringing together Uniphore, ActionIQ and Infoworks, enterprise customers will have access to a comprehensive set of AI capabilities that enables organizations to move beyond AI proofs of concept to full-scale deployment, accelerating their digital transformation.
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In addition to its industry-leading customer data solutions, ActionIQ brings its Composable Zero-copy Data Platform, which enables companies to connect all data, from anywhere, and make it AI-ready without the need for lengthy integration or ETL projects. Infoworks brings its Enterprise Data Platform, which includes intelligent AI data agents that can discover, identify, organize, catalog, and cleanse enterprise data with little human oversight.
Their combined expertise and innovative technology enable enterprises to leverage all their data for AI initiatives without the need to move, transform or copy it, and will accelerate time to results to weeks, not years, all while maintaining high standards of governance and security.
“This is a defining moment for enterprise AI,” said Umesh Sachdev, CEO and co-founder of Uniphore. “With the acquisitions of ActionIQ and Infoworks, Uniphore is enabling a Zero Data AI cloud for the world’s largest enterprises, equipping them with the tools to accelerate AI deployments and drive measurable business outcomes.”
Tasso Argyros, CEO and Co-Founder of ActionIQ, said: “At ActionIQ we are very data-focused and have helped create and now lead the massive Customer Data Platform category, helping dozens of F1000 companies transform their Customer Experience. I believe the future of CDPs is AI and CX agents. Bringing together Uniphore’s industry-leading AI capabilities and ActionIQ’s data and CX capabilities will allow us to continue to lead the market and deliver world-class solutions to the world.”
“Data has long been a challenge for enterprises to modernize their operations and adopt AI innovations,” said Amar Arsikere, Founder of Infoworks. “At Infoworks, we are redefining data engineering with innovative automation that seamlessly handles all data tasks for any type of data. By joining forces with Uniphore, we now offer a comprehensive Data + AI solution that accelerates enterprise AI application development and empowers organizations to unlock their full potential.”
Driving business transformation with a data-free AI cloud
Uniphore is pioneering a revolutionary approach that leverages a multi-layered AI architecture comprised of a composable data layer, knowledge layer, model layer, and agent layer. Within each layer, Uniphore has feature-rich solutions, with continued investments planned in each area.
Composable data layer
Organizations can instantly leverage their enterprise data without complex migrations or copies. Companies can maintain full control of their data assets across global operations. Reduce AI deployment time from months to weeks.
Knowledge layer
Enterprise data is transformed into an AI-ready knowledge lake. It ensures that AI outcomes are grounded in an organization’s business reality without hallucinations. This enables organizations to fully leverage and protect their institutional knowledge and expertise.
Model layer
All the features in this layer provide businesses with countless options to easily choose relevant base models or work with multiple models to meet their business needs. Within the model layer there are also tools to easily create industry- and company-specific reduced language models.
Agent layer
This is where digital transformation is accelerated with ready-to-deploy AI agents in core functions like customer support, marketing, HR, sales, etc. Additionally, this layer enables the functional user and citizen developer to create and manage intelligent, customized AI agents for specific business needs and workflow automation.
With this unique 4-layer approach, customers can now fully leverage Uniphore’s end-to-end AI capability set through an open architecture, while ensuring data sovereignty and enterprise-grade scalability. Organizations maintain full control while deploying AI solutions at any scale, from department-level solutions to sophisticated global operations.
Enterprise AI that delivers results
Large enterprises are increasingly looking for solutions that enable them to be more agile, responsive, and data-driven in their decision-making. With the acquisition of ActionIQ and Infoworks, Uniphore is the only enterprise AI company with Zero Data AI Cloud that has:
Accelerated time to value
Customers can now deploy enterprise-wide AI solutions in weeks, enabling seamless data access. With support for multi-cloud deployments and virtual private clouds, enterprises’ needs for flexible and secure data access are met. Additionally, Uniphore offers businesses an end-to-end AI stack with pre-built applications for customer service, sales, HR, marketing, and more, as well as the capabilities to create their own intelligent agents.
Superior AI performance
High accuracy is now possible with refined industry and business models that access a company’s insights in any data format. The Uniphore solution also delivers consistent results aligned to any company’s business context, beyond what traditional RAG solutions provide. With Uniphore’s open architecture and orchestration capabilities, companies can leverage their existing best-of-breed solutions, based on business needs, to support multiple models.
Freedom of data in the company
Uniphore’s Zero Data AI Cloud enables the use of multimodal data across any platform, architecture, or application. There is no longer a need to disrupt existing systems and workflows, and there is no lock-in to any vendor. This gives customers complete control over sensitive business information and insights.
This strategic move by Uniphore solidifies its leadership position as an enterprise AI innovator. Uniphore will continue to deliver industry-leading solutions, including the expansion of the ActionIQ composable CDP solution to capitalize on the multi-billion dollar CDP market opportunity, and will continue to enhance its established portfolio of solutions currently in use at some of the world’s largest corporations. The ActionIQ solution is currently listed as a Leader in the Forrester Wave of Competitive Report on Customer Data Platforms.
SOURCE: BusinessWire