unitQ, the leader in Quality Automation, announced the Business Intelligence Group named unitQ the top 2024 Artificial Intelligence Excellence Award winner in the AI automation space.
The Business Intelligence Group, founded with the mission of recognizing true talent and superior performance in the business world, said the 2024 awards were designed to recognize organizations, products and people that bring AI to life and apply it to solve real problems.
“This award from the Business Intelligence Group signifies unitQ’s pivotal role in the advancement of artificial intelligence for automation,” said Maria Jimenez, chief nominations officer for the Business Intelligence Group. “unitQ’s achievements reflect a deep understanding of AI’s capacity to revolutionize product quality and sets a standard for excellence and inspiring future innovations in the field.”
“We are deeply honored that our Quality Automation platform was recognized as a leader in the AI automation space by the Business Intelligence Group,” said Christian Wiklund, unitQ CEO. “This recognition fuels our passion to continue developing solutions that not only solve today’s business challenges but also anticipate the needs of tomorrow, leveraging the power of AI to unlock unprecedented opportunities to improve the quality of our customers’ products and services.”
Ongoing Inventions Bolster unitQ Artificial Intelligence
unitQ’s recognition as a “2024 Artificial Intelligence Excellence Award” winner follows a spate of unitQ innovations and product advancements for its proprietary AI platform.
Among them, they include:
- The debut of unitQ’s advanced AI-powered software to instantly transcribe organizations’ call center recordings, customer surveys and conversation bots — data that is transformed into real-time actionable insights to empower businesses to automate and elevate their product quality.
- The introduction of unitQ GPT. unitQ GPT is the world’s first generative AI engine for measuring the quality of an organization’s products, services and experiences and harnesses unitQ’s proprietary AI models to extract instant meaning from support tickets, surveys, app reviews, social media posts and product engagement data so organizations can connect the dots between what users say and do in real time.
- Engineering root cause analysis (RCA) coupled with unitQ GPT empowers engineering teams to quickly identify and address the root causes of user-reported issues. This AI-driven approach not only streamlines the RCA process but also ensures that user feedback is central to product development and improvement strategies.
- While unitQ already provides organizations with AI-driven, actionable insights into what their users are saying in real time across all user feedback channels, one of our latest milestones empowers our customers with real-time actionable insights about how their customers are using their products and services. This first-of-its-kind, unified approach enables organizations to identify correlations between user behavior and user feedback, providing an even deeper understanding of customers’ needs and preferences. unitQ has become even more powerful when integrated with product analytics software like Amplitude by further breaking down the walls between product, engineering and customer experience teams.
SOURCE: PRNewsWire