USAN, a leading Amazon Connect delivery partner and provider of advanced contact center solutions, announced a strategic partnership with Zendesk, a pioneer in agentic AI-powered service trusted by approximately 100,000 customers worldwide. This collaboration is designed to help businesses seamlessly migrate to cloud-based contact centers through tailored, professional services-led implementations.
Leveraging deep expertise in AWS and Amazon Connect environments, USAN designs and deploys Zendesk Contact Center for CCaaS, enabling organizations to modernize their customer service operations with speed, efficiency, and minimal disruption. With over 30 years of contact center experience, USAN ensures that each deployment aligns with organizational goals and delivers measurable business value.
“This partnership brings together Zendesk‘s innovation in AI-powered service with USAN’s decades of expertise creating and implementing contact center solutions at scale,” said Paul Soligon, Chief Growth Officer at USAN. “By combining our strengths, we help organizations move faster, scale smarter, and deliver the kind of customer experiences that set them apart in today’s competitive market.”
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Key Benefits of the Partnership
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Consultative Delivery Approach: USAN provides end-to-end guidance, customizing Zendesk solutions to meet the unique requirements of each client.
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AWS-Aligned Solutions: The partnership leverages USAN’s deep AWS expertise to optimize deployments on Amazon Connect, ensuring reliability, scalability, and performance.
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Ultimate Scalability: Organizations benefit from flexible, cloud-based contact center solutions, with expert support throughout migration, modernization, and growth.
“Partnering with USAN enables us to deliver Zendesk Contact Center to businesses ready to transition to the cloud,” said Carrie Francey, Senior Vice President of Partner Sales at Zendesk. “Their AWS expertise and professional services capability will ensure our joint customers experience smooth implementations and optimized service operations.”