Vendasta, an AI customer acquisition and engagement platform, announced the general availability of Conversations AI. This AI-powered receptionist enables small and medium-sized businesses (SMBs) to manage phone calls, chats, SMS, and WhatsApp messages in one place. Available 24/7, it answers questions, books appointments, and qualifies leads without the need for additional staff.
Conversations AI combines AI voice capabilities, web chat, SMS, and WhatsApp into a single, shared inbox designed for local business operations. It uses each business’s data to provide accurate and timely responses, creating consistent customer experiences and helping capture every lead.
Key Features
- 24/7 AI Receptionist: Answers calls, chats, SMS, and WhatsApp messages at any time, capturing leads and booking appointments using each business’s own data.
- Immediate lead engagement: Responds to new inquiries in seconds across channels and in multiple languages, improving conversion rates and customer satisfaction.
- Custom capabilities and integrations: Uses APIs to perform tasks such as checking inventory, scheduling, or retrieving order status in real time.
- Unified conversation hub: Centralizes calls, messages, and chats from phone, SMS, WhatsApp, web, Facebook, Instagram, and email into one inbox for faster follow-up and team collaboration.
- CRM-ready lead capture: Automatically stores contact details, message history, and context in Vendasta’s CRM for accurate tracking and consistent service.
- Multi-channel presence: Maintains consistent communication across voice, text, and chat, ensuring no inquiry is missed during or outside business hours.
“Conversations AI turns every missed call or chat into a potential sale,” said Rylan Morris, VP of Product Marketing at Vendasta. “Whether a customer is calling, using your website chat, or replying to a text, our AI Receptionist responds with friendly, informed, and consistent communication.”
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Customer Results
Early adopters have reported measurable improvements in lead capture, customer engagement, and operational efficiency.
“We’ve configured Conversations AI for a retail client that receives a high volume of questions, and their call volume has dropped significantly. The chatbot handles complex inquiries, allowing staff to focus on serving in-store customers.”
— Mark Huffman, President & CEO, Next Level Management and Consulting
Live 360 Marketing reduced lead response times from 24–48 hours to under 30 seconds with Vendasta’s AI Receptionist, achieving a 70 percent ROI increase and capturing all inquiries, including those outside business hours.
“Automation is the future for small businesses. Those who master efficiency will thrive. With Vendasta’s AI, we streamline operations, automate lead management, and let businesses focus on what they do best while technology does the rest.”
SOURCE: GlobeNewswire