Verint, The Customer Engagement Company, announced that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards. Verint Intelligent Virtual Assistant (IVA) was also recognized with a “highly commended” distinction in the “Best Conversational Intelligence Solution” category. These accolades underscore Verint’s position as a market leader in the customer experience (CX) automation category.
“We are honored to be recognized with the ‘Best of AI’ CX award,” says Verint’s Dan Bodner, chairman and chief executive officer. “Our open platform delivers strong AI business outcomes to our customers around the world, in their contact centers and across the enterprise.”
CX Today hosted the CX Awards where groundbreaking innovations and achievements in customer experience are celebrated worldwide. The panel of 16 judges was made up of prestigious industry experts and analysts. Judging was based on an organization’s ability to demonstrate innovation, improved experience, and execution.
The Verint Open Platform makes it possible to modernize a brand’s contact center operations with AI-powered bots without requiring a risky or disruptive rip and replace of the entire ecosystem. An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category. Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels. With the ability to operate in over 40 languages, Verint IVA proactively aids customers by offering guided solutions, captures valuable insights, and seamlessly transitions interactions to live agents.
“Verint’s exceptional solutions and capabilities in the ‘Best Use of AI’ has helped push the category forward, and we are thrilled to see their accomplishments acknowledged at CX Awards 2024,” said Charlie Mitchell, senior editor at CX Today and host of the awards.
SOURCE: BusinessWire