Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). This recognition positions Vonage in the Leaders Quadrant for Ability to Execute and Completeness of Vision.
“This is a transformative time for cloud communications and how businesses use this technology,” said Rory Read, Vonage CEO and SVP, Head of Business Area Global Communications Platform for Ericsson. “Consumers now expect flexible, intelligent communication between them and the brands they engage with. The ability to communicate from anywhere, on any channel, is a key differentiator and represents the next level of communication between businesses and their customers, and that is what CPaaS – or Communications APIs – provides.”
Read continued, “Vonage’s CPaaS capabilities and strong developer resources enable businesses to embed communications into applications, systems and workflows so customers can engage with businesses on their terms, for deeper engagement and a better overall customer experience. And as we look to the future of business communications, we are focused on building a global network platform and exposing network capabilities as APIs, unlocking the power of the 5G network, and putting it at the fingertips of developers to create new, innovative use cases for enterprises and the customers they serve. We are thrilled to be recognized as a Leader in the Gartner CPaaS Magic Quadrant for our platform, and our vision for tomorrow.”
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In this CPaaS Magic Quadrant, Gartner recognizes vendors based on Completeness of Vision Evaluation Criteria which includes innovation, market understanding and a vertical/industry strategy.
Programmable components for the Vonage Communications Platform such as Vonage AI Acceleration Suite, help improve business productivity, customer experiences and enhance customer engagement with a simplified approach to build new applications. With Vonage AI Studio, VCP empowers developers and non-developers to communicate with customers across channels with AI powered conversational workflows.
Vonage is one of only two vendors recognized in all three Magic Quadrant reports – CPaaS, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) in the cloud communications space. Vonage CPaaS is part of the Vonage Communications Platform (VCP), which also includes UCaaS, CCaaS and Conversational Commerce applications.
SOURCE: BusinessWire