Yellow.ai, a global leader in conversational agentic AI delivering autonomous, human-like experiences at enterprise scale, announced the availability of Yellow.ai: Enterprise-grade AI Agents for EX & CX in the newly introduced AI Agents and Tools category of AWS Marketplace. This strategic listing allows enterprises to seamlessly discover, purchase, and deploy Yellow.ai’s advanced agentic AI platform directly through their AWS accounts-simplifying access to intelligent automation for employee and customer experiences.
Designed to power the next generation of agent-centric workflows, Yellow.ai’s solution enables organizations to automate conversations across voice, chat, email, and more-covering 35+ channels in over 135 languages. The platform drives substantial improvements in customer satisfaction (CSAT), reduces support costs, and enables 24/7 service delivery-all with minimal engineering overhead.
“The Yellow.ai platform allows brands to engage with their customers wherever they are, through conversational virtual assistants for faster conversions and lasting loyalty,” said Raghu Ravinutala, CEO & Co–Founder of Yellow.ai, highlighting how AI empowers self-service for up to 70% of queries while seamlessly looping in live agents when needed. “Our customers in industries like retail, BFSI, and utilities are already using these capabilities to automate up to 90% of interactions, boosting CSAT by 40% and deflecting a majority of routine queries-demonstrating the real-world value of enterprise AI agents.”
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Key Capabilities of Yellow.ai: Enterprise-Grade AI Agents for EX & CX
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Omnichannel Automation: Streamlines conversations across 35+ voice and chat channels, including web, mobile, social, and messaging platforms.
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No-Code/Low-Code Builder: Features visual workflows and LLM (large language model) orchestration, empowering business teams to design intelligent agents without extensive technical skills.
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150+ Enterprise Integrations: Connects seamlessly with popular CRM, ITSM, ERP, HRMS, and ticketing systems—enabling deeper automation across enterprise operations.
These capabilities empower organizations to build highly contextual and human-like AI agents at scale, while maintaining compliance, visibility, and detailed analytics across customer and employee interaction journeys.