Zoom Video Communications, announced the launch of new agentic AI capabilities designed to help users streamline tasks across platforms and maximize daily efficiency. With the introduction of the Custom AI Companion add-on, Zoom AI Companion now integrates with 16 popular third-party applications, enabling users to orchestrate actions seamlessly-without ever leaving the Zoom platform.
This powerful enhancement also opens the door for small businesses to purchase the Custom AI Companion add-on online, giving them access to Zoom’s AI-driven features across third-party video conferencing platforms such as Google Meet. Users can now tailor meeting summary templates, create personalized avatars, and connect key productivity apps to keep workflows moving-saving time and helping businesses focus on what matters most: growth and innovation.
“With Zoom AI Companion’s agentic skills, users will see a significant productivity boost to help them get more done – not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more,” said Smita Hashim, Chief Product Officer at Zoom. “The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.”
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New Third-Party Integrations for the Custom AI Companion Add-On
The Custom AI Companion add-on leverages agentic AI to help users automate repetitive tasks, reduce context switching, and work smarter within Zoom Workplace and beyond. In addition to existing integrations with platforms like Amazon Q, Glean, and Jira, the new expansion introduces additional third-party apps to deliver intelligent orchestration across multiple business functions.
Key Benefits of New AI Companion Capabilities:
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Drive Sales and Service Efficiency:
AI Companion can now interact with platforms like ServiceNow and Zendesk to resolve service tickets, track customer opportunities, and update CRM records in real-time—all within Zoom. This reduces manual workloads, improves customer satisfaction, and enables faster decision-making. -
Transform Document Collaboration:
When integrated with Microsoft OneDrive, Google Drive, Box*, Confluence, Notion, or Coda, AI Companion allows teams to access documents securely during meetings, generate new content on the fly, or summarize and update existing files using simple prompts.
*Note: Some features may not be available at launch. -
Streamline Project Management:
With support for Asana and Jira, users can seamlessly update project statuses, assign tasks, and set deadlines—all through natural language commands—eliminating the need to switch between tools. -
Break Down Communication Barriers:
AI Companion brings clarity to team messaging platforms by enabling users to search, summarize, and post across third-party chat tools, helping organize conversations and reduce siloed communication. -
Accelerate Hiring and Onboarding:
Connected with Workday, AI Companion simplifies recruitment and onboarding processes by summarizing job postings, analyzing candidate profiles, and surfacing insights—speeding up talent acquisition workflows.