Aisera, a predictive service experience platform powered by Artificial Intelligence (AI) for automating Employee Experiences (EX) and Customer Experiences (CX), is expanding its offerings.
For business-to-business (B2B) and business-to-consumer (B2C) organizations, the Aisera platform is designed to incorporate AI service desk, AI customer service, and ticket AI with agent-assist. The Aisera platform incorporates AI and machine learning to automate tasks, actions, and workflows for IT, HR, customer service, sales, and operations.
The company asserts that the recent infusion of USD 90 million in growth capital from Goldman Sachs and Thoma Bravo will enable it to provide support experiences devoid of human latency, error, and disruption to users across all business lines and industries.