CallTrackingMetrics, a global conversation analytics company, has launched VoiceAI, an AI-powered voice assistant designed to help contact centers manage high call volumes, reduce costs, and enhance customer experiences through intelligent automation. Entering a global voice AI market that hit $5.4 billion in 2024, VoiceAI differentiates itself by focusing on customer-centric experiences rather than generic AI features. The solution enables businesses to balance efficiency with human connection, especially in regulated industries. “At CallTrackingMetrics, we believe AI should support the people at the heart of every conversation, not replace them,” said Todd Fisher, co-founder and CEO at CallTrackingMetrics.
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“While others rush to market with undifferentiated AI features, we’re focused on executing our core business principles, delivering conversation analytics that truly drive results. Our tools – VoiceAI, ChatAI, and AskAI – are designed to give contact center teams the time, clarity, and confidence they need to focus on what they do best: build relationships, solve complex problems, and grow businesses.” Operating as 24/7 AI-powered assistants, VoiceAI agents handle FAQs, book appointments, and route calls intelligently, with customizable voices, tones, and workflows, seamlessly integrating into existing business systems.