Intermedia has unveiled AI Agent Assist, a tool designed to enhance agent productivity and customer interactions by providing real-time insights throughout the customer engagement lifecycle. This solution integrates seamlessly with Intermedia’s existing communication and contact center platforms, offering features such as real-time transcription, sentiment analysis, and suggested responses.
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By automating routine tasks, AI Agent Assist enables agents to focus on complex issues, thereby improving efficiency and customer satisfaction. CEO Michael Gold stated, “AI Agent Assist represents a significant advancement in our commitment to empowering businesses with innovative tools that enhance both employee productivity and customer engagement.” This launch underscores Intermedia’s dedication to integrating AI technologies into their offerings to meet the evolving needs of businesses.