OnviSource has launched ChatOrchestra™, a next-generation conversational agentic AI platform designed to shift artificial intelligence from being a mere tool to acting as an intelligent, autonomous contact center workforce, fundamentally redefining how customer operations are executed. Unlike traditional siloed AI solutions that rely on dashboards and manual setups, ChatOrchestra enables organizations to express desired outcomes in natural language – via text or voice – and then reason, plan, execute, and continuously improve these outcomes through a coordinated set of specialized virtual AI roles that work alongside human agents.
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Built on an AI-native layered architecture with real-time analytics, compliance flagging, human-in-the-loop oversight and long-term learning, the platform not only tackles typical contact center challenges such as rising customer expectations and regulatory complexity but also enhances agent performance, operational efficiency, and customer experience at scale. OnviSource positions ChatOrchestra as augmentation rather than replacement, empowering contact centers to transition from reactive operations to an outcome-driven enterprise intelligence model where AI functions as a governed teammate proactively supporting business goals.