Talkdesk has expanded its partnership with Databricks. This will enhance its Customer Experience Automation (CXA) platform. They will use Databricks’ Data Intelligence Platform. This move is a big step toward AI-driven customer engagement at scale. Talkdesk’s AI agents can see customer interactions in real time, all in one spot. They access this through zero-copy integration with contact center, CRM, and ERP systems. This integration allows for smarter automation. It provides personalized responses based on context.
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Plus, it ensures strong governance, compliance, and security for enterprises. The solution uses a shared lakehouse architecture. It removes manual data movements and duplications. This empowers businesses with trusted, governed AI. As a result, it optimizes service, support, and sales workflows. The partnership shows a change in the industry. It links data engineering with customer experience orchestration. This helps businesses turn insights into action quickly and reliably.
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