Contact Center as a Service Archives - cmofirst

SharpenCX Partners with ElevenLabs to Launch AI Voice Agents That Sound and Feel Human

SharpenCX Partners with ElevenLabs to Launch AI Voice Agents That Sound and Feel Human

CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution

CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution

Zoom recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the first time

Zoom recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the first time

Thunai Introduces New Agentic AI Suite for Enterprise Contact Centers to add Intelligence across major CCaaS Platforms

Thunai Introduces New Agentic AI Suite for Enterprise Contact Centers to add Intelligence across major CCaaS Platforms

Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit

Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit

Talkdesk shatters outdated customer experience paradigm with launch of Customer Experience Automation platform

Talkdesk shatters outdated customer experience paradigm with launch of Customer Experience Automation platform

RingCentral Breaks Down UCaaS-CCaaS Silos with New Customer Journey Analytics Launched at CCW Las Vegas ‘25

RingCentral Breaks Down UCaaS-CCaaS Silos with New Customer Journey Analytics Launched at CCW Las Vegas ‘25

NICE recognized as a Leader for CXone Mpower, receiving the highest scores in 17 criteria and top ranked in the Strategy category

NICE recognized as a Leader for CXone Mpower, receiving the highest scores in 17 criteria and top ranked in the Strategy category

Meltwater and NICE partner to bring real-time social Intelligence to customer service

Meltwater and NICE partner to bring real-time social Intelligence to customer service