Tag: CX

Talkdesk

Talkdesk Integrates Agentic Artificial Intelligence Across Its Portfolio, Ushering in a New Era of Autonomous, Hyper-Personalized Customer Experience in the Contact Center

Reltio

Reltio Launches New Release with Unparalleled AI-powered Features to Enable Superior Customer Experiences and Enhanced Security

Callvu

Callvu Partners with ArenaCX to Revolutionize BPO Call Center Operations with Digital Micro Apps

Zingly.ai

Zingly.ai Partners with Ascend Technologies to Drive Revenue Growth Through CX Transformation for Salesforce Customers in Complex Regulated Industries

8x8

8×8 Extends AI-Powered 8×8 Intelligent Customer Assistant for Enhanced Voice and Digital Customer Engagement

Sitecore

Sitecore Launches Sitecore Stream, Delivering on Vision for Industry’s First Intelligent Digital Experience Platform

Avaya

Avaya partners with Transcom to Eliminate Language Barriers in Customer Service With an AI-Powered Real-Time Translation Solution

Five9

Five9 Announces CX Summit Barcelona 2024

LivePerson

LivePerson announces new generative AI capabilities to supercharge agent experiences and measure the ROI of customer conversations

Zendesk

Zendesk unveils enhanced voice with AI embedded throughout the entire call journey