Tag: CX

Scribd

Scribd, Inc. Debuts New AI-Powered Features that Make Searching and Enjoying Content Easier Than Ever

NICE

NICE Named 2024 MetriStar Top Provider for Self-Service, Agent Assistant Applications and Workforce Optimization, Highlighting the Platform Power of CXone

NovelVox

NovelVox Launches CXInfinity Service and Sales to Better Cater Segmented Omnichannel Needs in Contact Centers

Nextiva

Karen Walker Joins Nextiva Board of Directors

Sprinklr

Sprinklr Named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software

Frost-_-Sullivans

Konecta Earns Frost & Sullivan’s 2024 Latin America Company of the Year Award for Pioneering Customer Experience Outsourcing Solutions

Cognizant

Cognizant Moment: Powering the next generation of data-led, AI-fueled experiences at enterprise scale

8x8

8×8 Delivers the Latest AI-Powered Platform Innovations to Drive Customer Experience Across the Entire Business

IntelePeer

IntelePeer Secures $140 Million Strategic Growth Investment to Drive the Development of AI Agents for Improved Customer Experiences

AVANT

AVANT and PolyAI Announce Strategic Partnership in Delivering Advanced Voice AI Solutions to Enterprise Call Centers