Tag: CX

8x8

8×8 Bridges the Customer Engagement Gap, Empowering Customer-Facing Employees with Tailored Tools to Deliver Exceptional Customer Experiences Across the Entire Organization

News

ibex Launches Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

UserTesting

UserTesting Advances Experience Research with General Availability of its AI Insight Summary, Enabling Users to Quickly Analyze and Summarize Findings at a Click of a Button

Freshworks

Freshworks Announces Strategic Collaboration Agreement with AWS to Increase the Reach of its AI-boosted Software-as-a-Service.

8x8

8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations.

TaskGPT

TaskGPT Launches in Zendesk Marketplace, Giving Customers Access to Leading Generative AI-fueled Customer Service Solutions.

Teleperformance

Teleperformance Launches Digital Services Arm, TP Infinity, to Better Serve Clients Globally Through Consulting, Design and System Integration Services.

Front

Front Acquires Windsor.io, Accelerating a New Era for AI-powered Customer Service.

TTEC

TTEC Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region.

Genesys

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before.