Tag: CX

Freshworks

Freshworks Announces Strategic Collaboration Agreement with AWS to Increase the Reach of its AI-boosted Software-as-a-Service.

8x8

8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations.

TaskGPT

TaskGPT Launches in Zendesk Marketplace, Giving Customers Access to Leading Generative AI-fueled Customer Service Solutions.

Teleperformance

Teleperformance Launches Digital Services Arm, TP Infinity, to Better Serve Clients Globally Through Consulting, Design and System Integration Services.

Front

Front Acquires Windsor.io, Accelerating a New Era for AI-powered Customer Service.

TTEC

TTEC Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region.

Genesys

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before.

Qualfon

Qualfon Expands Global Reach with Strategic Acquisition of Quebec-based Outsourced Engagement Center Provider VOXDATA Solutions.

Typeform

Typeform Launches ‘Formless’: The AI-Powered Form Builder That Simulates Real Conversations.

CloudTalk

CloudTalk Raised $28 Million Funding to Lead the New Era of AI-Powered Voice Communication.