Ultatel, a leading provider of unified communications solutions, announced the launch of its revolutionary AI-powered features designed to enhance business communications and streamline operations. This comprehensive suite integrates cutting-edge artificial intelligence capabilities into Ultatel’s existing cloud-based phone and contact center systems, offering businesses unprecedented insights and efficiencies.
“Our new AI suite represents a functional advancement in business communication technology,” said Amr Ibrahim, CEO of Ultatel. “By harnessing the power of artificial intelligence, we’re enabling companies to dramatically improve customer satisfaction, boost agent performance, and make data-driven decisions that positively impact their bottom line.”
The newly released features include sentiment analysis, topic identification and categorization, automated quality scoring, real-time agent guidance, automated call summaries, and intelligent call routing. They are utilized to gain actionable insights that positively impact agent performance and even automated quality scoring. These AI-powered tools work seamlessly with Ultatel’s cloud phone system and cloud contact center, as well as integrating with popular CRM platforms such as Salesforce, HubSpot, and Zoho.
Also Read: OneMagnify Acquires Dynamic, AI-Driven, CTV-First Marketplace, Emodo
“Our AI suite goes beyond simple automation. It provides deep, actionable insights that help businesses understand their customers better and optimize their communication strategies. For instance, our sentiment analysis and topic categorization features allow companies to quickly identify trends and issues, enabling proactive problem-solving,” added Amr Ibrahim.
The new AI capabilities are accessible through Ultatel’s mobile app, Ultatel Hub, allowing users to leverage these powerful tools on their smartphones and tablets. This mobility ensures that businesses can stay connected and make informed decisions, regardless of location.
“We’ve seen clients reduce operational costs by up to 30% while simultaneously improving customer satisfaction scores,” Ibrahim added. “The real-time agent guidance feature, in particular, has been a breath of fresh air for many of our customers, enabling their support teams to provide more accurate and efficient service.”
Adoption of AI in UCaaS marks a pivotal point in the history of the industry and will continue to evolve into more use cases over the next few years. That also means that more modern businesses will begin leveraging this new technology to enhance their overall operations and reduce overhead.
SOURCE: AccessWire