TransPerfect, the world’s leading provider of language and AI solutions for global businesses, has launched the TransPerfect for Zendesk Support App, designed to facilitate seamless translation within Zendesk’s Agent Workspace. This innovative app empowers users to instantly translate messages and ticket conversations while integrating effortlessly with the GlobalLink Now API, offering businesses a cost-effective multilingual content management solution within Zendesk.
GlobalLink Now, TransPerfect’s suite of AI-driven products and services, delivers secure, real-time translations through self-service tools, browser extensions, APIs, and workflow integrations. It features an advanced hub and plugin for instant machine translation, as well as AI consulting and generative AI solutions to enhance multilingual content management.
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With the TransPerfect for Zendesk Support App, agents can:
- Utilize neural machine translation, large language models, and human linguists for accurate translations.
- Ensure compliance with GDPR, ISO 27001, SOC 2, and global data security standards.
- Leverage instant language detection, eliminating manual selection and enabling faster response times—ultimately boosting CSAT and NPS scores.
- Access on-demand text translation for personalized customer interactions.
- Support customers in multiple languages without requiring a multilingual support team.
- Engage customers across various regions without the need for language-specific agents.
- Streamline ticket management by automatically submitting and closing tickets, enhancing CSAGT scores.
TransPerfect President and Co-CEO Phil Shawe stated, “GlobalLink is TransPerfect‘s flagship technology platform and the world’s leading enterprise solution for managing translation. We’re pleased to offer seamless integration with the Zendesk Support App.”