RingCentral, a global leader in AI-powered trusted communications, has partnered with Cox Business, a top provider of advanced cloud, managed IT, and fiber-based network solutions, to deliver cutting-edge communication solutions to businesses. This collaboration merges Cox’s high-speed, reliable connectivity with RingCentral’s AI-driven business communications platform, equipping organizations with next-generation tools to enhance productivity and customer engagement.
Now available, Cox Business Connect with RingCentral enables businesses of all sizes to streamline workflows and enhance customer interactions. Later this year, Cox Business Contact Center with RingCentral will launch, providing businesses with AI-powered contact center capabilities to further elevate customer service.
“We are constantly evolving our product portfolio to drive greater business outcomes for our customers, and their end users,” said Mark Greatrex, President of Cox Communications. “By combining the Cox Business fiber-powered network with RingCentral’s capabilities, we empower companies of all sizes to streamline their operations, enhance employee productivity, deliver exceptional customer experiences, and drive long-term growth.”
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AI-Powered Unified Communications & Contact Center Solutions
Cox Business Connect with RingCentral is powered by RingEX™, RingCentral’s premier enterprise cloud communications platform. This all-in-one solution offers HD video and audio calling, chat, SMS, and fax, seamlessly integrated within a single application. Businesses can also leverage AI-driven features such as real-time meeting transcriptions, closed captions, summaries, and highlights to drive smarter conversations and boost productivity.
Launching later this year, Cox Business Contact Center with RingCentral will utilize RingCX™, RingCentral’s AI-first, cloud-based contact center platform. Designed for ease of use and deployment, this solution will empower businesses to enhance customer interactions through AI-powered omnichannel support across 20+ digital channels, CRM integrations, AI-driven quality management, conversational insights, and coaching—all within a unified interface.
“At RingCentral, our mission has always been to empower businesses of all sizes with innovative solutions that transform how they communicate, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman, and CEO of RingCentral. “By offering AI-first, cloud-based unified communications and contact center capabilities on a single, seamless platform, we unlock the true power of integrated workflows that improve efficiency and elevate customer and employee experiences. We are thrilled to partner with Cox Business to deliver AI-powered business communications solutions that help organizations modernize their systems, streamline operations, and achieve greater business outcomes.”
With this partnership, Cox Business and RingCentral are redefining enterprise communications by delivering intelligent, cloud-powered solutions that enhance operational efficiency and customer satisfaction.