Telkomsel and Tencent Cloud have signed an MoU at MWC 2025 to co-develop AI and cloud-based solutions aimed at improving customer experience. The partnership will enable Telkomsel to integrate AI-Generated Content (AIGC), AI Translation, and eKYC solutions like Palm Verification, along with cloud cost optimization for public and hybrid cloud environments. Wong Soon Nam, Telkomsel’s Director of Planning and Transformation, stated, “The partnership demonstrates Telkomsel’s commitment to optimizing our business operations and enhancing customer experiences through innovative digital solutions.”
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Poshu Yeung, Senior Vice President of Tencent Cloud International, added, “We are excited to expand our partnership with Telkomsel in the area of AI, cloud, and eKYC solutions.” This collaboration builds on previous joint initiatives, including the successful 2024 pilot of Palm Verification for B2C customers at Telkomsel’s GraPARI outlets, now extending these innovations to the B2B enterprise sector. The partnership aligns with Telkomsel’s vision to drive Indonesia’s digital transformation through cutting-edge technology solutions.