iQor CXBPO™, a recognized leader in customer experience business process outsourcing (BPO), announced an agreement with OpenAI that will enhance its industry-leading analytics capabilities at unprecedented scale. As the first CXBPO to collaborate with OpenAI in this way, iQor will leverage cutting-edge AI to deliver real-time, actionable insights on hundreds of millions of customer interactions, enabling businesses to refine their CX strategies and achieve superior outcomes in product, policy, and process.
“Making strategic investments in innovation will continue to set iQor apart as the BPO partner of choice. To that end, working closely with OpenAI is the next logical step for our industry-leading advanced analytics solutions,” said iQor President and CEO Chris Crowley. “By integrating OpenAI’s cutting-edge AI models, we’re enhancing our analytics capabilities and positioning iQor to remain at the forefront of CX intelligence. This collaboration reflects our commitment to utilizing the power of data and intelligence in our business and will empower our clients to achieve exceptional performance at scale, driving lasting business outcomes.”
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As an industry pioneer in data intelligence, iQor is taking its analytics to unparalleled heights by integrating OpenAI’s state-of-the-art capabilities into its offering. Part of iQor’s infinityAiQ platform, the collaboration accelerates the use of agentic AI and further strengthens iQor’s commitment to being the industry’s analytics leader, providing clients with deeper, more valuable insights than ever before.
“iQor understands the power of data in shaping customer experiences, and we’re eager to help them to bring AI-driven intelligence to CX so businesses can rapidly uncover patterns, predict customer needs, and implement data-driven strategies at scale,” said James Dyett, Head of Enterprise and Strategic Sales at OpenAI.
SOURCE: GlobeNewswire