Sinch, a global leader in cloud communications, announced a strategic partnership with OneReach.ai, a recognized innovator in Conversational AI, featured prominently in both the Forrester Wave and Gartner Magic Quadrant. This collaboration aims to empower enterprises around the world to quickly deliver intelligent, agentic AI experiences across the communication channels their customers use every day.
As businesses increasingly rely on AI to deliver scalable, personalized engagement, the partnership brings together Sinch’s robust global communications capabilities—spanning messaging, voice, and email-with OneReach.ai’s Generative Studio X (GSX), a powerful low-code platform for building, deploying, and orchestrating AI-native applications. Together, the two companies will make it easier than ever for organizations to implement sophisticated AI-driven customer interactions.
GSX enables the rapid development of AI agents that can manage complex, real-time, multi-channel conversations. These agents are capable of integrating with existing systems, learning from ongoing interactions, and continuously improving performance. With more than 1,000 pre-built components and a modular, composable architecture, GSX allows businesses to accelerate deployment, streamline operations, reduce costs, and elevate customer and employee experiences alike.
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“At Sinch, we’re relentlessly focused on helping businesses create personalized, relevant, and timely experiences on the channels that matter most,” said Robert Gerstmann, Chief Evangelist, and Co-Founder at Sinch. “Our partnership with OneReach.ai expands on that mission – combining our intelligent global communications infrastructure with their powerful AI agent orchestration platform. This is one of many collaborations where Sinch is powering the next generation of agentic AI through our enterprise-grade architecture, scale, and global presence.”