Gainsight, the retention engine powering the world’s most customer-centric companies, announced the launch of Atlas-a new generation of AI agents purpose-built to help companies guide their customers from onboarding to outcomes, with intelligence, personalization, and scale.
Atlas, from Gainsight, supports every step of the customer’s post-sale journey. Companies can deploy AI agents to tackle critical challenges-from adoption and community moderation to risk identification, renewal management, and more. These agents work alongside human teams, powered by Gainsight’s CustomerOS platform, to help customers learn, adopt, connect, and succeed.
“Atlas represents our vision for the future of enterprise software,” said Nick Mehta, CEO of Gainsight. “It marks a clear shift from people serving software to software serving people. For decades, teams have spent hours entering data, building dashboards, and managing workflows. With Atlas, companies can hire AI agents to take on that repetitive work, freeing people to build personal connections and making every customer feel special.”
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The first member of the Atlas family, the Staircase AI Agent, is already delivering results-with customers driving 3x growth over the past year. The Staircase AI Agent scans every touchpoint-email, meetings, Slack threads, product usage, support tickets, and more-to identify hidden sentiment and risk, then proactively alerts your team. As the foundation of Atlas, Staircase AI showcases how intelligent agents can turn fragmented data into proactive adoption, risk mitigation, and retention programs at scale.
“AI agents that personalize outreach, learn in real time, and proactively address adoption challenges are exactly what modern Customer Success teams need,” said Madeline Shaw, Senior Director of Implementation and Customer Success at Mindbody. “With tens of thousands of small business customers and a lean, high-impact team, we’re always looking for smarter ways to scale-and Atlas, from Gainsight, is the breakthrough we’ve been waiting for.”
SOURCE: GlobeNewswire