8×8, a leading provider of integrated customer experience (CX) platforms, announced that MNET has joined the SellWith8 tier of the 8×8 Technology Partner Ecosystem. Through this partnership, MNET’s CoreAccess+ middleware will be integrated into the 8×8 Platform for CX-including 8×8 Contact Center and 8×8 Intelligent Customer Assistant-to deliver secure, real-time connectivity to core financial systems such as Jack Henry, Fiserv, and Corelation.
This integration allows banks and credit unions to provide faster authentication, smarter self-service, and seamless transitions between bots and agents-all while maintaining rigorous compliance and security standards.
The collaboration strengthens 8×8 and MNET’s ability to serve regulated industries like banking and credit unions with tailored solutions that simplify operations and enhance the customer experience across every engagement channel.
“This partnership with MNET is a powerful example of how the 8×8 Technology Partner Ecosystem is solving real-world challenges in financial services,” said Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc. “CoreAccess+ enables secure, real-time connectivity with the systems banks and credit unions rely on. By embedding it into the 8×8 Platform for CX, we’re helping institutions unlock faster, smarter, and safer customer experiences, without compromising compliance or adding complexity.”
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Key Benefits for Joint Customers
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Secure Access to Core Banking Systems – Agents and bots can connect to Jack Henry, Fiserv, and Corelation without storing personally identifiable information (PII), supported by DMZ- and cloud-friendly deployment.
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Smarter Self-Service with Seamless Handoffs – CoreAccess+ powers 8×8 Intelligent Customer Assistant to authenticate customers, surface account data, and automate tasks—before handing off to live agents with full context.
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Customizable to Any Organization – CoreAccess+ offers modular capabilities, including fraud detection, member authentication, account playback, and live transactions, enabling institutions to build solutions tailored to their unique workflows and technology environments.
“Banks and credit unions need more than generic CX tools – they need solutions that can securely and efficiently connect their systems to deliver faster resolution, secure interactions, and contextual service that feels personal,” said Jason Neton, Vice President of Client Services at MNET. “With CoreAccess+ and 8×8, financial institutions finally have a way to unify front-end engagement with back-end data, enabling real-time, personalized experiences across self-service and agent-assisted channels.”
Driving Innovation in Financial Services CX
The 8×8 and MNET partnership represents a significant step forward in enabling financial institutions to modernize customer engagement while safeguarding compliance and data integrity. By integrating back-end financial systems with front-end engagement platforms, the collaboration empowers organizations to deliver faster, smarter, and more personalized service at scale.