Pegasystems, The Enterprise Transformation Company™, announced the general availability of Pega Infinity ’25, the industry’s first agentic enterprise transformation platform designed to deliver trustworthy, predictable AI agents at scale. The new release empowers enterprises to modernize legacy systems, streamline operations, and unlock productivity through reliable AI-driven automation.
While many organizations are racing to adopt AI, most efforts fall short. In fact, new MIT research shows that 95% of enterprise AI initiatives fail to deliver meaningful results. Pega Infinity ’25 takes a fundamentally different approach-combining AI’s creative potential with enterprise-grade dependability to ensure businesses can transform with confidence.
A Smarter Approach to Enterprise AI
Unlike point solutions that overpromise and underdeliver, Pega Infinity ’25 leverages Pega’s unique architecture to apply the right AI at the right time:
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Reasoning AI at design time to help spark creative ideas and accelerate workflow design.
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Semantic AI at run time to ensure consistent, reliable, and governed execution of business processes.
This balanced strategy gives organizations the freedom to innovate with AI while maintaining the reliability, auditability, and compliance required in complex enterprise environments.
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At the core of this release is Pega Agentic Process Fabric™, first unveiled at PegaWorld 2025. This orchestration layer seamlessly coordinates AI agents and enterprise systems-regardless of origin-through a single conversational interface. By intelligently routing requests across the enterprise, organizations can unify control of their AI ecosystem and drive measurable business outcomes.
Breakthrough Capabilities in Pega Infinity ’25
Pega Infinity ’25 introduces new features that help enterprises accelerate transformation, modernize legacy systems, and improve collaboration between business and IT:
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AI Agents for Legacy System Analysis:
Enhancements to Pega Blueprint™ enable AI agents to extract insights from legacy assets such as documents, images, process diagrams, source code, and integration files. Blueprint analyzes these resources and highlights essential data, case types, personas, and integrations—making it easier to reimagine cloud-ready applications while preserving critical functionality. -
Enhanced Business–IT Collaboration:
Teams can now collaborate directly within Pega Blueprint on workflow and application requirements, including assignment fields, data references, persona-based access controls, and more. Versioning capabilities let users create and restore blueprint snapshots, streamlining governance and alignment across functions. -
Design Agents for Workflow Creation:
AI-powered design agents propose and refine workflows across business domains. By combining industry best practices, organizational knowledge, and human oversight, they deliver rapid, auditable, and high-value processes tailored to enterprise needs. -
Runtime Agents for Reliable Execution:
Using semantic AI, runtime agents interpret requests and execute workflows step-by-step. This ensures predictable, compliant, and auditable outcomes, helping organizations balance speed and reliability.
“Despite all the hype on generative AI, most approaches just create more complexity than clarity,” said Kerim Akgonul, chief product officer, Pega. “With Pega Infinity, we’ve taken a different approach. Instead of introducing unpredictable agents into mission-critical environments, we’ve built the first platform that gets agents right, combining creative AI at design time with predictable execution at runtime. This uniquely positions enterprises to transform at the speed of innovation, delivering real results without compromising reliability.”
“InterSystems prides itself on continuously improving how we serve our customers and empowering our teams with the best technology available,” said Corey Ledin, senior manager CRM, InterSystems. “The updates to Pega Infinity, from agentic AI capabilities to the Blueprint-driven approach to enterprise modernization, have the potential to create meaningful impact across our organization.”