GDT, a top technology solutions integrator and managed services firm, has grown its client-focused managed services platform. This growth comes from Cisco Webex Contact Center. The new cloud-based customer experience (CX) solution helps businesses stay agile. It simplifies operations and enables personalized, one-on-one interactions at every customer touchpoint.
By marrying GDT’s extensive managed services experience with Cisco’s market-leading Webex technology, the platform empowers organizations to rethink customer interaction in a hybrid, digital-first world. The upgraded platform converts old-school contact centers into smart experience centers, marrying AI, analytics, and workforce optimization to provide real-time insights and quantifiable business results.
“Customers expect smooth, proactive service across all touchpoints,” explained Kyle Dziubinski, Practice Director for Collaboration & Contact Center at GDT. “Our upgraded platform, fueled by Cisco Webex, enables organizations to predict customer needs, enable employees, and build loyalty through data-driven decision-making. And it’s all managed through a flexible, outcomes-based service model.”
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As part of Cisco’s Partner Managed Services platform, GDT’s advanced platform offers end-to-end management—design and deployment through constant optimization—under a single, unified Service Level Agreement (SLA). Supported by Cisco’s 2024 Partner Managed Services statistics, organizations that implement managed contact centers realize more than 15% gains in agent productivity, more than 10% savings, and 75% greater customer satisfaction levels.
Cisco is honored to be in partnership with GDT to deliver the potential of Webex Contact Center to additional organizations,” commented Tim Sisneros, Account Executive, Collaboration, Cisco. “With this collaboration, we are revolutionizing customer and employee experiences with a secure, scalable, and intelligent managed services platform.
GDT and Cisco are joining forces to set a new standard in customer experience. This partnership helps businesses offer proactive, personalized, and consistent service. So, it boosts customer loyalty and speeds up digital transformation.