RingCentral, a global leader in AI-powered business communications, has introduced a new Customer Engagement (CE) Bundle designed to meet the growing demand for integrated communications and customer engagement capabilities. The CE Bundle brings together RingEX™, SMS, and Call Queue add-ons. This single solution combines calling, collaboration, and customer engagement on one platform. This new offering enables businesses to respond faster, enhance satisfaction, and strengthen customer relationships without the complexity of a full-scale contact center. “Over a million users rely on RingCentral RingEX as a lightweight contact center, enabling employees to respond to customers alongside everyday work,” said Kira Makagon, President & COO, RingCentral. “The future is customer-centric – uniting AI, unified communications, and contact center capabilities.”
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Key features of the CE Bundle include Intelligent Call Queue Management, Shared SMS Inbox with AI Writer, Reply Templates, and Real-Time Analytics, helping organizations manage customer interactions more efficiently. According to Denise Lund, Research Director at IDC, the CE Bundle “addresses a critical gap for organizations that need robust customer engagement capabilities without full contact center complexity,” positioning RingCentral as a leader in the convergence of UCaaS, CCaaS, CPaaS, and CRM technologies.