Readymode, a prominent outbound customer engagement platform used by sales teams and contact centers, has launched Agentforce AI Chat, a new in-product AI assistant that provides real-time, always-on customer support. The integration brings first-line help directly into Readymode’s platform, allowing users to access intelligent support 24 hours a day, seven days a week, every day of the year.
This AI chat tool uses Salesforce’s Agentforce technology. Its goal is to reduce wait times and increase productivity. It offers instant, contextual help without making users switch to external support portals. Agentforce helps sales agents right in their workspace. They get quick help to change account settings, enhance call cadences, or fix technical issues.
Key features of Agentforce AI Chat in Readymode include:
- Continuous, 24/7 Support: Users can get real-time help at any time. This cuts downtime and reduces reliance on standard business-hour support.
- Embedded In-Platform Assistance: The AI chat fits right into Readymode’s interface. Users can get help without leaving their workflow or switching to another resource.
- Scalable, High-Volume Handling: The AI can handle sudden increases in user questions. This is especially useful during onboarding, product launches, or busy periods. This allows human support teams to tackle more complex issues.
Agentforce learns from Readymode’s product docs, past help-desk chats, and customer feedback. It keeps improving its responses, becoming more accurate and helpful over time. According to Readymode’s leadership, the integration of Agentforce marks a “massive step forward” for customer experience. It promises greater responsiveness, fewer support escalations, and a more efficient support structure-resulting in less friction for sales teams and better overall productivity.
Also Read: Mitel Launches CX 2.0 to Transform Customer Experience with Enterprise-Grade AI
What This Means for B2B Marketing and Advertising
Readymode’s introduction of 24/7 AI chat support isn’t just about operational efficiency—it has significant implications for B2B marketers, customer success teams, and any business relying on outbound engagement.
Enhanced Sales Productivity and Cadence
B2B companies need quick outreach, where every minute matters. By adding AI support to the engagement platform, sales reps receive instant help. They can ask about workflows, platform navigation, or campaign setup. This cuts down on disruptions and keeps teams moving forward. When support is easy, salespeople can focus more on dialing, prospecting, or refining their strategies. They won’t waste time on hold.
Lower Support Costs, Higher Scalability
Human support can be costly, especially as companies grow. Agentforce AI Chat helps Readymode by automating answers to common questions. This cuts down on the number of tickets that need human support. For B2B firms, this means they can help more users and cut costs. This lets human teams focus on tougher problems.
Improved Onboarding and Customer Success
Quick, in-product help makes onboarding easier. New users get real-time help while exploring the platform. This speeds up how quickly they see value. Support shifts from reactive to proactive. In B2B, strong onboarding boosts long-term retention. By easing the process, Agentforce enhances customer satisfaction and lifetime value.
Better Data for Marketing & Product Teams
AI chat interactions create valuable first-party data. Marketing and product teams can check chat logs. They look for common questions, feature requests, and pain points. These insights can guide content marketing, like blog posts and how-to guides, demand generation, like email campaigns, and product planning, like improving usability or adding features.
Differentiation Through Customer Experience
In the competitive B2B SaaS and martech market, customer experience sets companies apart. By providing 24/7 intelligent support within the app, Readymode enhances its value. This feature is a strong selling point. It shows customers that help is always available. This builds trust and encourages more people to adopt it.
Challenges and Strategic Considerations
While the benefits are clear, there are also important challenges and strategic considerations for Readymode and its customers:
- AI Accuracy & Trust: AI needs to be well-trained and regularly updated with product knowledge. Incorrect or unhelpful responses early on can erode trust. Readymode will need to ensure that its Agentforce system remains accurate, context-aware, and aligned with its support philosophy.
- Escalation Design: Not every issue can be handled by AI. It’s critical to design seamless, intelligent escalation paths to human agents when needed, without frustrating users.
- Usage Monitoring & Metrics: Measuring the success of this feature goes beyond usage. Readymode must define KPIs such as first-contact resolution, deflection rates, user satisfaction, and impact on agent load. These metrics will be key for both operations and marketing teams to justify the investment.
- Privacy & Compliance: As with any AI-driven support tool, ensuring data privacy and compliance (especially for sensitive B2B engagements) is vital. Readymode must clearly define data governance practices.
- Big Picture: Impact on the Martech and Outsourced Engagement Landscape
The rollout of Agentforce AI Chat by Readymode reflects a larger trend in the martech and customer engagement space: embedding AI deeply into core workflows. Rather than being an add-on or external chatbot, AI is becoming an integral part of how sales and support teams operate.
For other players in this space-contact center platforms, outbound dialing tools, CRMs—this move raises the bar. Competitors may now feel pressure to integrate similar always-on AI support to remain competitive in terms of customer experience. Service providers and agencies, meanwhile, will need to advise clients on not just deployment, but also governance, scaling, and ROI measurement for AI-driven customer support.
Conclusion
Readymode’s launch of Agentforce AI Chat is not just a support upgrade. It’s a smart choice. It boosts sales, engages customers more, and sharpens the company’s customer focus. For B2B firms, this means simpler onboarding. It also lowers support costs and provides better insights into user behavior.
AI is transforming customer experience. Readymode’s built-in help could change how sales teams and support collaborate.