T-Mobile has unveiled Dynamic CX, a new AI-powered network optimization capability designed to enhance connectivity during large-scale live events and periods of high network demand. Dynamic CX which is based on the company’s Self-Organizing Network (SON) technology employs sophisticated AI-powered automation to discover upcoming mass gatherings like concerts, festivals, and sports events by examining publicly accessible schedules, online activities, and event details. This foresight tactic allows T-Mobile to get ahead, organize network resources, increase capacity, and endlessly improve performance in almost real-time as people attend move live stream, and share their experiences by photos and videos.
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The deployment of the new service coincides with T-Mobile getting ready for a major global soccer Championship running in 11 cities of the U.S. this summer, the areas where the company has upgraded network infrastructure, enhanced public safety coordination, and rolled out more versatile eSIM solutions for international guests. “T-Mobile has decades of experience supporting America’s connectivity during some of the world’s largest events, and we’re constantly evolving how the network responds to moments of high demand. With Dynamic CX, we’re using AI to help the network prepare ahead of large-scale events and adapt in real time as crowds move and demand changes – helping deliver a stronger, more resilient experience for customers,” said John Saw, Chief Technology Officer at T-Mobile.