AskNicely has launched the AskNicely Claude Connector, giving businesses direct access to live customer feedback data within Claude, Anthropic’s AI assistant. The connector allows teams to query Net Promoter Score (NPS), customer satisfaction (CSAT), and review data alongside product, support, and operational information. AskNicely said the integration can help businesses identify correlations and trends across different data sources without relying on manual data pulls or separate reporting workflows. Powered by Ask NiceAI, the connector is available exclusively to customers with the NiceAI add-on and is designed to provide self-service access to customer feedback across organizations.
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Early adopter [solidcore], a boutique fitness brand with more than 180 locations, uses the connector to analyze customer feedback alongside product, support, and operational data. “Feedback shouldn’t live in a silo that only gets opened when someone remembers to ask for a report,” said Tony Ward, CEO of AskNicely. “With the Claude Connector, customer sentiment is right there next to the rest of the business data, in the moment a decision is being made, even live in a meeting.” The company said the integration can reduce analysis processes that previously took days to queries that can be completed within minutes.