Emplifi Upgrades its Autonomous CX Platform to Enable Faster Customer Experience Execution to Capture and Experience Customer Intelligence Emplifi has better its Autonomous CX Platform with new AI, analytic and workflow capabilities aimed at enabling enterprise brands to tie customer intelligence to faster execution across marketing, commerce, and customer care. Its Autumn Release introduces new capabilities to Fuel AI, AI-Powered Listening, Dynamic Boards, Campaigns, and Teams, all of which enable enterprise brands to accelerate campaign and customer interaction execution, while offering configurable autonomy and protection levels. Fuel AI gains new support for agentic workflows across Social, Care, Listening, and Unified Analytics that allows teams to automate multi-step workflows with configurable levels of autonomy and protect levels, PII mask, injection of prompts, content moderation, content safety, image safety controls, without the use of skills.
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Dynamic Boards new AI Widget Wizard helps generate dashboards from natural-language prompts, while AI Insights automatically analyzes performance information, offering recommendations. “The biggest challenge facing enterprise teams isn’t a lack of customer data; it’s turning that data into action quickly enough to make a difference,” said Omer Sharon, Chief Product and Technology Officer at Emplifi. “Autonomous Customer Experience isn’t about replacing people with AI. It’s about augmenting their capabilities by removing routine work, connecting strategy to customer intelligence, and helping them respond at the speed consumers expect.”