Alorica, a global leader in digitally driven customer experience (CX) solutions, has introduced evoAI™, its next-generation conversational AI platform. This cutting-edge technology redefines intelligent engagement by combining natural, emotionally attuned dialogue with unmatched reliability across digital and voice channels.
Built on a hybrid architecture, evoAI leverages both rule-based systems for structured, compliant interactions and advanced neural networks to deliver lifelike, adaptive conversations. The result is a CX platform that not only understands customer needs but responds with empathy and contextual intelligence—significantly improving resolution rates while reducing operational costs and boosting efficiency.
Supporting more than 120 languages with near-native fluency, evoAI also recognizes regional dialects and industry-specific terminology, making it highly scalable for global businesses. Its advanced sentiment analysis engine identifies emotional tone shifts, intent patterns, and conversation flow with 96% accuracy, allowing for proactive support and intelligent escalation to human agents when needed. Designed for always-on engagement, evoAI ensures uninterrupted 24/7 support, reinforcing customer trust and satisfaction.
Also Read: Capgemini Expands Strategic Partnership with Google Cloud to Redefine Customer Experience Through Agentic AI
To deliver seamless omnichannel service, evoAI features a multi-modal integration framework that connects effortlessly across websites, mobile apps, chatbots, IVR systems, SMS, and digital kiosks—creating a consistent and unified customer journey.
“Under the leadership of our Chief Digital & Technology Officer Harry Folloder and the Alorica IQ team, we’ve brought to life a solution that embodies our vision for the industry’s future—where thoughtful integration of advanced artificial intelligence and the irreplaceable human touch transforms CX from a cost center to a strategic business driver,” shared Max Schwendner, Alorica’s Co-CEO. “By accelerating resolution times through empathetic, context-aware dialogues and proactively anticipating user needs, evoAI dramatically strengthens brand trust and loyalty. Customers who feel heard and valued are more likely to stay engaged, ultimately driving long-term business success.”