NLX, the AI platform powering advanced conversational experiences for the world’s most admired brands, announced the debut of Touchpoint, an out-of-the-box, multimodal conversational interface that lets NLX customers incorporate chat, voice, images, and video into a single AI-powered conversational experience for end users.
“NLX is setting a new standard for AI-powered conversational experiences,” said Andrei Papancea, NLX co-founder and CEO. “Comparing current-state chat widgets to Touchpoint is like comparing the static, text-heavy pages of the early internet to today’s most advanced interactive websites. It’s night and day.”
Using Touchpoint doesn’t require significant engineering resources. NLX provides customizable templates that can be easily added to your existing website or hosted independently as a web asset.
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“Consumers increasingly understand the power of AI conversations based on their interactions with applications like ChatGPT and Perplexity AI,” continued Papancea. “Meanwhile, brands are stuck offering clunky, unsophisticated chatbots. Touchpoint bridges the gap so brands can offer elevated conversational experiences that rival AI-first companies.”
With Touchpoint, NLX is making it easy for brands to bring the full power of conversational AI to bear to solve business problems and delight end users, including product discovery and purchasing, travel planning, and, of course, customer service.
NLX technology makes it easy for brands to incorporate images, videos, and voice elements into their conversational experiences in a way that makes sense for end users. The interface can also be customized to display across the end user’s full screen or half screen when on desktop and in light and dark modes.
SOURCE: PRNewswire