Cyara, the global leader in AI-led customer experience (CX) assurance, has announced the launch of six groundbreaking innovations designed to help businesses deliver modern, consistent, and high-performing experiences across today’s complex, omnichannel customer journeys. These new capabilities build on Cyara’s trusted AI-led CX framework, introducing the first fully integrated platform that proactively prevents disruptions across voice, digital, and AI-powered customer interactions—all while expanding testing coverage to over 100 countries.
As Conversational, Generative, and Agentic AI technologies reshape the way consumers interact with brands, organizations must evolve their approach to testing and quality assurance. With AI-driven, unified monitoring and testing solutions, businesses can stay ahead of rapidly changing expectations, protect brand reputation, and unlock new efficiencies across their CX operations.
Cyara’s latest platform enhancements tackle some of the most urgent challenges businesses face today—ensuring AI-powered customer interactions are accurate, compliant, and consistent as digital transformation accelerates. The unified platform combines end-to-end testing, no-code AI automation, and real-time analytics to deliver unmatched assurance across global markets and communication channels. An AI-powered copilot also assists users with intelligent guidance, streamlining the process of identifying and resolving friction points in the customer journey.
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“With cutting-edge CX Assurance innovations and global testing coverage, Cyara helps enterprises future-proof their AI strategies and ensure flawless experiences across voice, digital, and AI-powered channels,” said Rishi Rana, Chief Executive Officer at Cyara. “This is the new age of Cyara, designed to help brands stay ahead, deliver flawless experiences, and eradicate bad CX.”
Bradley Metrock, General Partner at Project Voice Capital Partners, added, “Brands need AI solutions that are accurate, reliable, and built to evolve as fast as innovation demands. Cyara leads the way with purpose-built solutions that stay ahead of AI’s rapid evolution, enabling brands to move faster with confidence. As AI continues to evolve, companies that proactively optimize and govern their AI solutions will be the ones that set the standard for exceptional customer engagement.”