Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its artificial intelligence (AI) products from new generation. These advanced offerings are designed to strengthen contact center capabilities, improve agent productivity and provide unprecedented insights into customer interactions.
Since 2019, Enghouse has been at the forefront of developing AI for the customer experience market. Our expertise in natural language processing (NLP) and machine learning (ML) enables our AI products to improve agent performance and provide valuable operational and business insights to some of the world’s largest enterprises that are our customers.
Key benefits of Enghouse AI next-generation products:
- Real-time support and translation: EnghouseAI provides agents with personalized responses and guidance, including real-time translation.
- Coaching and summarization: Agents benefit from real-time and post-interaction coaching, as well as automated summarization of customer conversations.
- Automated Agent Assessment and Dashboard: EnghouseAI streamlines agent assessment processes, ensuring consistent and efficient performance reviews.
- Voice of the Customer (VoC) Insights: Organizations can leverage EnghouseAI to turn every customer engagement into actionable insights, regardless of language. These insights highlight customer sentiment, identify product or service gaps, and reveal growth opportunities.
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Ben Levy , Chief Technology Officer at Enghouse Interactive, expressed his excitement about the launch: “We are very excited to introduce EnghouseAI, a set of solutions that directly impact the most important players for most companies: their customers. Our deep AI expertise ensures that all EnghouseAI products have robust safeguards that protect communication and data integrity.
SOURCE: PRNewsWire